Shipping Policy

Thank you for choosing Golden Acre Supply. We’re dedicated to making sure your order arrives safely, on time, and with the care you deserve. Below are the details of our shipping process so you know exactly what to expect.

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Shipping Cost

We proudly offer free shipping within the United States on all orders.

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Order Cut-Off Time

Orders placed before 6:00 PM EST (Monday–Friday) will begin processing the same business day. Orders received after this time will be processed on the next business day.

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Processing & Delivery Time

• Processing Time: 1–2 business days

• Transit Time: Typically delivered within 4–7 business days

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Shipping Methods

Orders are shipped using trusted freight carriers and logistics partners. For larger items requiring freight delivery, a curbside delivery appointment will be arranged with you directly. Be sure to enter a valid phone number at checkout to avoid any delays in scheduling your delivery.

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Order Confirmation & Tracking

Once your order is placed, you’ll receive a confirmation email. As soon as your items are dispatched, we’ll send a shipping update with a tracking number and tracking link so you can monitor your order’s journey in real time.

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Changing Your Shipping Address

Need to update your delivery details? Contact us within 24 hours of placing your order and we’ll do our best to make the change before the order ships.

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Order Cancellations

Changed your mind? No problem. Orders can be cancelled at any time before they’ve been shipped for a full refund. If your order has already been dispatched, please refer to our Return Policy for next steps.

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Damaged or Incorrect Orders

We take every precaution to ensure your order arrives in excellent condition. If your item arrives damaged, defective, or incorrect, please contact us immediately at support@goldenacresupply.com with photos and a description of the issue. We’ll resolve it promptly and cover return shipping if necessary.