FAQs

Frequently Asked Questions

We're here to make your experience with Golden Acre Supply as smooth as possible. Below you'll find answers to some common questions. Still need help? Reach out to us anytime at support@goldenacresupply.com.

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When will my order ship and arrive?
Shipping times may vary depending on the supplier, but most orders are processed and shipped within 1–2 business days. In some cases, items may ship the same day. Delivery typically takes between 4–7 business days. If an item requires additional time, this will be clearly noted on the product page. We work hard to ensure the fastest processing and delivery times available.

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What payment methods do you accept?
We accept a wide range of secure payment options, including:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

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What’s your return policy?
We offer a 30-Day Satisfaction Guarantee. If you're not happy with your order, you can return it within 30 days of delivery. Visit our Return Policy page at the bottom of our website for complete details.

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Can I cancel my order?
Yes, you can cancel your order for a full refund as long as it hasn’t shipped yet. Please contact us immediately at support@goldenacresupply.com if you wish to cancel. Once shipped, standard return policies will apply.

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What should I do if my order arrives damaged?
If your package arrives damaged, please inspect it immediately. Even if only the box appears damaged, note this when signing for the delivery. If you're unsure, write “possible damage” on the delivery receipt. Take photos of the damage and email them to support@goldenacresupply.com. We’ll arrange for a replacement or a suitable resolution promptly.

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How do I place an order?
Ordering is easy!

1. Click “Add to Cart” on your chosen item.

2. Go to your cart and proceed to checkout.

3. Enter your shipping and billing information to complete your order.
   Prefer to order by phone? Call us at 000-000-0000 and we’ll be happy to assist you.

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When will I get tracking information?
Once your order is confirmed, you'll receive a confirmation email. As soon as it ships, we’ll send you a tracking number so you can follow your package’s journey. If there’s any unexpected delay, you’ll be notified right away.

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Will I receive an order confirmation by email?
Absolutely. A confirmation email will be sent to the address you provide during checkout. Be sure to double-check your email for accuracy to ensure you receive all updates.

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Do you charge sales tax?
We are based in Illinois. Sales tax will only apply to orders shipped within Illinois. If you’re ordering from another state, no tax will be charged—saving you money compared to other retailers.

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Can I modify my order after placing it?
Yes! You can make changes to your order before it ships by emailing us at support@goldenacresupply.com. If there’s a price difference, we’ll either refund the difference or send a secure payment link for the balance. For urgent changes, contact us by phone at 000-000-0000.